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Terms & Conditions

Privacy
We value our customers and are committed to protecting your privacy. Any information we collect about you is held with the utmost care and security.
We will never pass your personal details to any other person or company for their marketing purposes.
You will be asked to register your name, address, telephone number and email address to submit your order.
The information you provide is used to fulfil your orders, ensuring it will be delivered correctly and to maintain your account.
To keep you up to date with our latest products, offers and events we will contact you by email - you do have an option to inform us if you do not wish to receive this information.
If you have any questions please email elizabeth@whitbycheese.com or call me on 07824 504662
Purchase
All our products on our website are offered for sale subject to availability.
You must be over 18 to purchase from us.
We currently deliver to mainland UK only.
A correct address & postcode is vital to enable us to make your delivery. We cannot accept any liability for late or failed delivery due to an incorrect address, nor for delayed delivery caused by a third party.
Payment
We accept
Payment will be debited from your account at the point where your order is placed.
We retain legal ownership of all goods until full payment has been made by you and received by us. Legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you. Upon delivery risk in the goods transfers to you.
Cancellation
Your 7 day cancellation rights under the Distance Selling Regulations do not apply as the goods sold are perishable. If we have not delivered the goods within 30 days of the date given in our acceptance then you may cancel the contract and we will refund any money paid by you.
Returns
You should check the goods upon receipt for any discrepancy or damage. You will be deemed to have accepted the order unless you notify us of the problem within 48 hours of receipt of the goods.
On receipt of the returned goods we will refund the purchase price or provide replacement goods at no cost to you. If we provide replacement goods we will be deemed to have complied with our obligations under contract and no claim can arise out of your rejection of the original goods.
We recommend returning the goods with proof of posting and regret we cannot reimburse the cost of return postage unless the items are faulty or delivered in error.
General Terms & Conditions
We do all we can to meet customer needs, but all of our products on our website are offered for sale subject to availability. If we are unable to supply products in time then we will inform you as soon as possible.
Accuracy of content
Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. From time to time we may have to change these terms and conditions without prior notice.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to The Whitby Cheese Company. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.